Old Dominion Freight Line Inc.
PREMIUM SERVICE IS OUR PROMISE Old Dominion Freight Line has been keeping promises to customers since 1934. OD is a leading less-than-truckload (LTL) carrier providing nationwide service through more than 230 service centers. Our 20,000+ employees deliver premium service with the most competitive transit times available. Old Dominion service components, OD Domestic, OD Expedited, OD Global and OD Technology, allow OD to provide customers with complete business solutions. All of these services operate seamlessly as one company with the help of OD’s most important component, OD People. They all stand by one promise—to get your shipment where it needs to go, on time and intact. With this focus on customer satisfaction, OD has earned more #1 rankings than any other national carrier in Mastio & Company’s annual customer survey.* These top rankings for on-time performance, damage-free deliveries and overall satisfaction reflect OD’s commitment to provide its customers with the highest levels of service. MUST ARRIVE BY DATE (MABD) SERVICE Retail supply chains are shortening. Delivery windows are shrinking. The demands of retail customers require date- and time-specific services for one-time and recurring shipments. Although called by different names in the industry (Just-in-Time, Time Critical, On-Time-in-Full, Store Replenishment), you need the precision of Old Dominion MABD Service to manage vendor compliance demands, avoid costly fines and protect your vendor scorecard. Compliance Management You Can Trust When your reputation's on the line, get the 24/7 personal attention OD's MABD Service provides. From initiation to delivery, your personal Customer Service Rep provides you with single-point access for every detail about your time-sensitive delivery. To protect your brand's reputation with retailers, trust your personal OD representative to expertly manage retailers’ increasing compliance demands and tightening delivery windows. Whether its product launches, seasonal rollouts, special promotions or regular stock replenishment, you’ll find that our high level of proactive monitoring and management is critical to your scorecard performance and the likelihood of securing future orders. OD's MABD Service gives you: • A preferred carrier with most major national retailers • Compliance management to avoid costly chargebacks or fines • Dynamic in-transit upgrades, when needed, to meet delivery windows • 100% real-time shipment visibility on your desktop or mobile device • Proactive rescheduling, if needed, to protect your retailer relationships Every OD MABD Shipment: • Is flagged in OD system showing special delivery dates for Service Centers. • Is monitored by specific Special Project Coordinators. • Includes daily status emails to destination Service Centers regarding delivery timing. • Generates daily status updates and issue notifications to customers • Is supported by email and phone Customer Support 24/7 through the Special Rollouts/Project Department. MABD Service Levels Managing your retail relationships require a dependable partner. In addition to avoiding costly fines and penalties, your vendor scorecard factors into decisions on shelf space and promotion that directly affect your brand performance. Three levels of MABD service give you the flexibility to meet a variety of shipping requirements, all with the dependability you expect from OD. Level 1 When your shipment can't be late, OD Standard LTL can meet delivery requirements with normal transit times. Shipments are flagged in the OD system for monitoring accurate delivery but not guaranteed. Level 2 When your shipment is due on a certain date (can neither be early nor late), OD Guaranteed service can meet your delivery requirements within normal transit times. Shipments are flagged in the OD system to guarantee delivery requirements are met. Level 3 When your shipment requires a specific delivery time, OD On Demand service is available. This could be a time-sensitive shipment or appointment freight delivered within normal transit times, or a rush shipment delivered outside of normal transit times. In either case, shipments are flagged in the OD system to guarantee delivery requirements are met. WHY OD: PREMIUM SERVICE For more than eight decades, the dedicated work of OD employees has consistently delivered Premium Service that gets your shipments where they need to go, on time and intact. OVER 99% ON-TIME DELIVERY ASSURES RELIABILITY OD’s on-time deliveries and transit times are among the best in the industry. Customers depend upon OD reliability, and OD is committed to delivering it. A CLAIMS RATIO THAT RANKS #1 IN THE INDUSTRY* OD invests millions of dollars each year to maintain a claims ratio that ranks as one of the lowest in the business. Damage-free deliveries help reduce your hassle and expense of replacing shipped items. OD TECHNOLOGY MAKES SHIPPING MORE EFFICIENT OD’s online and mobile technology gives you the transparency and immediacy necessary to track and trace your shipments, billing and related documents efficiently and accurately. OD HELPS YOU KEEP YOUR PROMISES Feedback is important, and OD proves it every day by listening, innovating and continually striving to improve customer service. Today, Old Dominion offers global transportation services with the help of over 20,000 employees. OD provides high-quality regional, inter-regional and national service through one company at a fair and equitable price. Looking to the future, Old Dominion continues to invest heavily in capacity, technology and people. Much of this investment has gone into expanding the capacity of OD’s service centers and equipment. OD has also invested in improving productivity, while providing customers with freight visibility and other management tools. OD believes in the continuous education and training of employees, building a motivated, innovative and flexible team that strives to consistently surpass customer expectations each day. Throughout Old Dominion’s 80+ year history, their commitment has never waivered to Helping the World Keep Promises. It remains as strong as ever. *Source: 2017 Mastio & Co. National LTL Carrier Report
As retail delivery windows tighten, trust OD with your time sensitive deliveries. OD's compliance management can maintain your vendor scorecard while avoiding costly charge backs, fines and penalties.
500 Old Dominion Way
Thomasville, North Carolina 27360
Fax: (336) 822-5239